1 – EMV Liability Shift 10. And according. The sales receipt and/or date and amount of the authorization if other than the transaction date. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. Faxing and Mailing Agencies: There is a violation of a Visa or MasterCard rule, for which there is no chargeback reason code. For example, American Express has more than a dozen retrieval request reason codes while Discover only has four. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). 3. Check with the issuing banks to determine what time limits may apply to you. Here are some steps you can take to handle chargeback requests: 1. Mastercard: Reason Code 4859 Service not rendered. Once you receive this notification, you have 11 days to submit a response. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. And. Chargebacks911 can create a customized solution to fit your specific business. Betty's issuing bank assigned chargeback reason code 10. In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. 3. Chargeback reason code 13. Chargebacks are something every business wants to avoid, as they can. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. The transaction amount and authorization number (ARN. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. 12 GBP -> 127. Acquirer Use of Message Reason Code 7623. Retrieval Request/ Copy request Reason Codes. Learn more about Mastercard chargeback reason codes. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. The following chargeback reason codes are related to EMV: Visa: 10. ) has its own reason code system, so sellers should carefully check the card used for the transaction. It can range from 60 to 120 days from the billing date. Chargeback reason code 98 was used to collectively describe any exception that fell into that category, but newer mandates have rendered the code o. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. A chargeback happens when a customer requests for a transaction to be. Check the chargeback reason code. What is Visa chargeback reason code 13. . A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. Chargeback reason code 12. 634. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. Reason codes are very crucial to assist. It's essential to respond within the. Valid Values/Format: 22 - First Chargeback Handling Fee. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Also, remember that the time frame for your response includes any processing required by the acquirer. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. This provided a number of insights into the typical. If the customer’s story matches. 4808 Authorization-Related Chargeback. . If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. VCR Dispute Reason Code 10. Accessed October 31, 2022. GraphQL Docs & Tools. Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. The Chargeback Reason is fraud-related and the Chargeback Notice identifies that one of the below chargeback codes (each, an "Acceptable Reason Code") applies: Acceptable Reason Codes. Visa chargeback reason code 75 is filed as an honest mistake. Whenever an incorrect account number is processed, or the. There are two parts to this. g. chargeback: The buyer filed a chargeback with the credit card issuer. After the withdrawal, the bank will create a chargeback reason code, meaning why they made the chargeback, and electronically transfer all the. Below are some examples of more common reason codes. The major card networks have unique reason code systems, and banks use separate tools. Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). 4 Funding Process. Following is the list of Chargeback Reason Codes used by MasterCard: MasterCard Chargeback Reason Codes Reason Code: Category: Description: 4802: Request for Information: Requested/Required Item Illegible or Missing:. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. R13 No Reply. 2: No Authorization Legacy Code: 71. High Level Visa Chargeback Dispute Flow. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 02/10/16 Added Debit Chargeback Reason Codes. The terminal action codes are in Table 122 of the 4. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Understand the reason for the chargeback. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. The most popular type of disputes of the chargeback category. Technical. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some instances. American Express chargeback reason code C42. Specify the default reason code that you want the system to assign when you enter a chargeback amount. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. The codes also appear on financial reporting associated with disputes. How you respond is determined by the chargeback reason code: Embed This Graphic. Others require banks to wait for a certain period before they can issue a chargeback. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. Example: 25. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The sort of proof required differs depending on the chargeback reason code. The major card networks have unique reason code systems, and banks use separate tools. A08 Authorization Approval Expired. For example, Mastercard has a code which indicates a ‘consumer dispute. If the order was genuinely not as described, then the cardholder has a case. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. com Europe. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. 4808 Authorization-Related Chargeback. Process Flow for P2M:- Issuer Banks: Can raise chargeback with reason code 1065 (If customer is expecting compensation for non-fulfilment of goods/services. “Visa has 28 different reason codes. 2. How long can the issuer wait to file a chargeback? A good faith investigation can be launched up to two years after the original transaction. After the chargeback is initiated, the merchant will usually have between 7 and 21 days to respond with evidence. There are several types of chargeback reason codes that can be used, including the following: 1. All chargebacks start with a customer making a purchase in person, in an app, or online. 78. Nevertheless, you must respond to the chargeback based on the given code. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. . Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. 77. reason codes. [1] Sift. Visa Chargeback Reason Codes. The transaction amount and authorization number (ARN. If you leave this processing. Reason Code 11. 1001 - Cardholder does not recognize the transaction. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. However, Visa is the largest card brand in both the United States and the world. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Description: Reason code for applying handling fee. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving2. Reason Code 98). We would like to submit compelling evidence that the purchase was legitimate. American Express is incentivized to keep their customers happy. Visa Code # MasterCard Code # Reason. 4- Fraud Trans was received for an order and challenged by the merchant. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. Chargeback reason codes are codes used to categorize the reason for the dispute. . Step 2: Find your case. Each card network maintains reason codes to cover all the disputes that qualify for. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. M49 Vehicle Rental – Theft or Loss of Use. Vantage HouseChargeback Reason Codes; BIN Lookup; ROI Tool; Company. 08. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. 4 applies to eCommerce, whereas code 10. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Guide to Chargeback Reason Codes. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 4860 Credit Not Processed. UA05 Fraud – Chip Counterfeit Transaction. Specifically, these updates only pertain to transactions that are charged back after Oct. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The scammer claims to be from the bank, and is seeking to confirm a specific transaction, which the victim denies. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Support; Login. Administrative returns (R02, R03, R04): 3%. Try Shopify free for 3 days, no credit card required. Field name: reasonCode. [2] JUSTT. The great piece of news for the merchant is that the pre-compliance dispute doesn’t influence the chargeback ratio. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. . All ACH return reason codes consist of the letter “R” followed by two. 1 EMV Liability Shift 10. 0 is to make the chargeback process more efficient, transparent, and fair. Pre- Compliance Chargebacks & Reason Code 98 Explained Chargeback Gurus 773 subscribers Subscribe Share 459 views 2 years ago Ready to see how. Take the time to note the following dispute reason codes for Visa. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Reason codes. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by. Chargeback reason code 10. There is a violation of a Visa or MasterCard rule, for which there is no chargeback reason code. ) A no-nonsense summary of evidence that proves transaction is legit. VCIPayments; NMI;. ) Collect Compelling Evidence. Not recognizing your billing descriptor on a statement. 3 Changed Discover Reason Codes to match what is shown in the UI. The specific reason for the decline shouldn’t be reported to the customer. [1] Sift. 6. Make sure your entire team is on the same page. . Processors handle exception items outside of the chargeback management system, however the merchant will see them designated as a chargeback, with an assigned reason code (e. In some cases it can be upwards of 540 days, though, depending on the reason. 4812 Account Number Not On File. Values are: Blank: Use the draft G/L date. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. Discover: Reason Code 4755 Non-receipts of goods or services. Any time. 4846. In general, most retrieval requests are issued to merchants for one of the following reasons: The cardholder wants information for his or her records. Using the same link provided above, contact PayPal to report the scam. A chargeback can happen when a customer initiates a transaction dispute. 70 USD) 100001: 400: INVALID_REQUEST:. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Chargeback time limits vary depending on the reason for the dispute. Cardholder-Activated Terminal (CAT) 3 Device. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. com Europe. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. Spot these types of chargebacks using. 1, "Compelling Evidence for goods/services not4846 — Incorrect Currency Code. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. CHARGEBACK REASON CODES Chargebacks. The case was ‘represented result of recourse’ by Chase Merchant Services. For example, 10. When you receive a chargeback request, respond promptly with any relevant information or evidence that supports your case. And the best way to win a chargeback dispute is to stop a. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). 4807 Warning Bulletin File. Below stated are some, Chargeback Response but not every, examples of particular documents that could be used as proof: Verification codes (authorization, AVS, card security code, 3D Secure 2. 2. Then, apply calculations and chart your results. MASTERCARD. 0) Email conversations with the customer; Contracts; Digital usage logsChapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10: Arbitration; Chapter 11: Fraud filters; How to Create the Best Chargeback Responses. Message. This is a code taken from the card scheme’s published list, which identifies why the issuer filed the dispute: Visa Chargeback Reason Codes. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Try Shopify free for 3 days, no credit card required. 1002 - Cardholder disputes billed amount. Reason Code. Chargeback reason code. Visa Chargeback Reason Codes; MasterCard. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. On that note, below are some vendor missteps that could result in Visa reason code 13. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. 1 EMV Liability Shift 10. 1 Quick Reference Lead. Reason codes vary by card brand. Mastercard Chargeback Reason Code 71: Disputed Amount. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. This is commonly caused by either true fraud or friendly fraud. UA02 Fraud – Card Not Present Transaction. Check with the issuing banks to determine what time limits may apply to you. The reason code. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. 1: Use the corresponding dates from the invoice. With the chargeback code in hand, the merchant can now review the transaction. 3: Goods or services were not received: C08: RG: 4855: 13. For example, the merchant bills the cardholder in installments. Let’s say you got a Visa chargeback with. These codes are broken down into five different category. 3. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Chargeback Reason Codes. There is a USD 25 limit for the First Chargeback (Reason Code 22). Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. 1 chargeback: 1. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. The claim often, but not always, involves automated teller machines (ATMs). For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. What is a chargeback? March 10, 2023. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. The right to reason codes: When a card issuer files a chargeback, they must attach a reason code that identifies the grounds for the dispute. This extra step can be frustrating for Card Members and lead to lost sales. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingA chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Post Views: 841. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. If the order was genuinely not as described, then the cardholder has a case. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. Each card issuer follows their own standards for defining reason type, code and its format. United States. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. In short, the bank didn’t have a clear, specific coding option to explain why it wanted to dispute a particular case. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. All parties are subject to the rules of the card networks, including response time limits. Chargeback companies can assist merchants in navigating these processes, and work with them to develop a comprehensive chargeback prevention strategy. Carefully analyze the reason provided by the cardholder for the chargeback. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. Chargeback. Both EFM and ECM measure compliance at the MID level. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Approval Rating. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. 1 The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. The good news is that most of these invalid claims are disputable by the merchant. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. Protect stored cardholder data. 7. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. This can be transaction receipts, proof of. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. Chargeback prevention strategies vary based on the reason for the. 6:. Specify the default reason code to. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. If a merchant accepts the reason for the chargeback, the customer refund is processed. For best results, your chargeback win rate should be as close to 100% as possible. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. . American Express chargeback reason code C31 falls under the “Card Member Disputes” category. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. Instead, it needs to be presented as a generic decline. Reference these when rebutting cardholder disputes at your small business. Chargeback Reason Codes Reason code are the first key to understanding the root causes . 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. 1=1010, 10. Collect Compelling Evidence. Consider Deadlines. A reason code is an alphanumeric code that explains the reason behind the dispute. All of Visa’s existing reason codes were. The aim of CE 3. This list was generated 5/4/2022. This code tells you why the customer or bank initiated the dispute. Reason codes are important to help merchants address recurring. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Please note that the most common Chargeback reason code for Allocation disputes is 10. The merchant did not receive any returned merchandise. Step #2 | Report the Scam to PayPal. the chargeback reason code. R03 Insufficient Reply. After the chargeback is initiated, the merchant will usually have between 7 and 21 days to respond with evidence. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. For that matter, fraud prevention tactics such as AVS and CVV can be bolstered by adding advanced safeguards like 3D secure, automated transaction scoring, fingerprinting, and device ID tools. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. 3: Goods or services were not received: C08: RG: 4855: 13. The cardholder claims they were charged multiple times for a single transaction. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 RequestedRequired information illegible or missing 07 Warning Bulletin File 08 RequestedRequired authorization not obtained 12 Account number not on file 31. lost_card. These are only a handful of common Visa chargeback reason codes. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. By entering your email, you agree to receive marketing emails from Shopify. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. MasterCard: Reason Code 4859 Services not rendered. A02 No Valid Authorization. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Build & Submit a Representment Case in 4 Stepsprenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. FR2 Fraud Full Recourse Program. Clerical There are over 80 unique return codes, and each one represents a different type of return. As we touched on earlier, chargebacks can happen due to technical errors. 9% with at least 100 total disputes.